Frequently Asked Questions

  • Concierge medicine offers a more personalized and accessible healthcare experience. Unlike traditional primary care, where doctors may see many patients per day, concierge practices limit the number of patients to provide longer appointment times, more direct access to your physician, and comprehensive, proactive care. This model allows for greater focus on your individual health needs and a stronger physician-patient relationship.

  • We do not bill insurance for any medical care provided. However, we recommend that all of our patients maintain an insurance policy. All care within our practice is covered under your annual fee, allowing us to focus on delivering personalized, uninterrupted care.

  • While our services cover a wide range of primary care needs under your annual fee, we recommend maintaining insurance for specialist visits, hospitalizations, and other services outside our scope. This ensures you have comprehensive healthcare coverage for all your medical needs.

  • We will refer you to specialists as needed, who will bill your insurance in the traditional manner. Our team will coordinate with specialists to ensure seamless, comprehensive care.

  • The beauty of concierge medicine is that we’re not tied to just one hospital system. We have the flexibility to refer you to top specialists and coordinate care with any of the leading hospitals in the Chicagoland area. This includes renowned institutions such as Northwestern, Rush, UIC, the University of Chicago, and many others, ensuring that you receive the best care, no matter where it’s needed.

  • Yes, we offer telemedicine visits for certain types of appointments. This allows you to connect with your physician virtually through a secure, HIPAA-compliant platform for convenience and flexibility, especially for non-urgent or follow-up care.

  • We have a dedicated team that ensures continuity of care even when your primary physician is unavailable. You will always have access to a qualified healthcare provider who is familiar with your medical history and can assist you seamlessly.

  • We can typically manage most of your medical care while you're away, including sending prescriptions to a local pharmacy if needed. Prescription management may vary if you're traveling abroad, depending on local laws, but we strive to support you wherever you are.

  • Yes, we offer tailored membership packages for companies who wish to provide their executives and/or employees with access to concierge healthcare. This can be an excellent way to support the well-being of your team and ensure they have access to personalized, high-quality care.

  • Yes, most insurance companies allow FSA or HSA funds to be used for membership dues. We recommend reaching out to your insurance provider directly to confirm your plan coverage. If you have any questions, feel free to contact us, and we’ll be happy to assist you!

  • Absolutely! We’re delighted to provide care for your entire family. We welcome patients of all ages and are committed to delivering high-quality healthcare for every member of your household.

  • We provide the same high-quality care to all patients, including children. To ensure personalized and comprehensive care for each family member, all patients are billed individually. However, we do offer a 10% discount for immediate family members.

  • We welcome Medicare-insured patients in our practice. However, Dr. Gold is 'opted-out' of Medicare, meaning federal regulations prohibit reimbursement for payments made directly to a physician who has opted out. That said, Medicare will still cover your non-primary care needs, such as specialist visits, hospitalizations, tests, and medications.

  • Due to the structure of HMO plans, joining a concierge or DPC practice can be challenging. HMO plans require you to have a primary care doctor who is 'in-network' with your insurance, which is not compatible with our model of care.

  • To ensure we are available to patients in the office as much as possible, we do not offer home visits at this time. However, we are continuously exploring ways to expand our services based on patient needs.

  • For medical emergencies, please call 911 or go to the nearest emergency room. For urgent, non-life-threatening issues, established patients can contact our office directly or reach out through our secure app for assistance. You will also have a direct line to your doctor for timely support.

  • To join our practice, click this link to learn more about enrollment. We will discuss your healthcare needs, provide detailed information about our services, and guide you through the entire enrollment process.

  • We do not require a contract, but we do have a mutual agreement that outlines the services provided and the expectations for both you and your physician. This ensures that both parties are clear on what to expect and allows for a transparent, collaborative relationship focused on your health and well-being.

  • Yes! We offer Acute Care Visits, allowing you to experience our concierge-level care before committing to a full membership. If you enroll within 30 days, your payment will be credited toward your membership. Click 'Book Now' for more details.

ARE YOU READY FOR EXCEPTIONAL MEDICAL CARE? CLICK BELOW TO GET STARTED.

Not Ready To Commit? Try Us First!

We understand that committing to a membership is a big decision.

That’s why we offer Acute Care Visits—perfect for those who aren’t yet members but need prompt attention for minor, non-emergent health concerns. It’s a great way to experience our concierge-level care before making a full commitment.

Simply complete the contact form, and we’ll reach out to schedule your visit!